SERVICE

An oil lubrication cartridge change can be performed where fitted, typically in less than 5 minutes. A full bearing change can also be performed by the end user in around 10 minutes on all nEXT pumps. Both with the minimum of specialist tooling. These simple interventions will, in many cases, mean that the pump never requires a full return to base service during its lifetime.

nEXT turbomolecular pumps will advise the user when a service is due and what level of intervention is required.
The user is alerted to a service request by a simple flashing LED sequence on the pumps and by serial
comms notification.

Flexibility is again key as these simple services can be performed either by the end user, on site by an Edwards field service technician, or the pump can be returned to an Edwards service hub.
Using remote diagnostics, a user can interrogate the pump to determine how long it is to the next service so that a proactive approach to preventative maintenance can be planned.

Should a fault occur as a result of a manufacturing defect, equipment is expressly repaired or replaced.

Cover is available on many of our products allowing the original factory warranty to be extended from 12 months to 2 years and beyond.

Edwards has a number of major service facilities located throughout the world, each location is supported by an extensive team of engineers and technicians to provide local, rapid response and great value service.

All our service operations are conducted at the highest international standards in accordance with ISO9001 (Quality), ISO14001 (Environmental), and OHSAS18001 (Workplace safety).